FAQ
Our Process
How is it my order made?
We strive to make sure your experience is nothing less than excellent.
We operate as a small business utilizing a made-to-order business model. This means means we don’t waste material or space, and everything you order is newly made. We do this to keep out costs low, quality high and cut down waste.
Refunds & Cancellations
I received a damaged order, what do I do?
If your item arrives notably damaged, with an obvious print defect or is not the item you ordered, we’ll offer you a replacement or refund, after a quick photo review of the issue. Please make sure to do so within 14 days of receiving item, otherwise we cannot offer you a replacement or refund.
Simply contact us with your order details, description of the damage/issue and a photo of the issue. We’ll work to set things right!
Can I cancel / change my order?
Once an order has been placed, the costs associated with materials and labor are promptly incurred for the production of your order. This allows us to get you your product as soon as possible. As a result, we are unable to accommodate cancellations.
Shipping
How long will it take for my order to be delivered?
ITEM |
AVERAGE PRODUCTION TIME |
AVERAGE SHIPPING TIME |
Metal Sign | 1-3 Business Days | 3-5 Business Days |
Canvas | 2-3 Business Days | 2-5 Business Days |
Delivery Time = Production Time + Shipping Time
The times listed are averages and may vary depending on the product and time of year.
What should I expect?
When you place an order, you will receive a confirmation email and we get started making your item.
Once complete and processed for shipment, you will receive a shipping confirmation email.
Where is my order?
Please double check with your local post office/courier in case of delivery related issues. Packages are sometimes sent to post office if no one is home to receive delivery.
Do you ship to my country?
Currently we ship to the United States.
Others
How do I use a discount code?
Simply enter the discount code upon checkout and you should see it be applied to you order.
Can I add a discount code in after I have placed my order?
Unfortunately, we won’t be able to override the system. Please make sure to apply the discount before completing checkout.